Frequently Asked Questions
Rental Areas & Booking
Pickup, Returns & Rental Duration
Fees, Deposits & Payments
Late Fees, Cancellations & Changes
Setup, Delivery & Extra Services
1. Do you rent outside of the Kelowna area?
Yes! We rent from Vernon to Penticton. If you’re outside of those bounds, you’re welcome to come and pick up your rentals directly from our warehouse.
2. When is the earliest I should be booking my items?
For some pieces, we recommend booking as far as one year in advance. Some of the items in our inventory are one of a kind which makes them in higher demand. However, we have a lot of pieces that can be booked just 2 weeks in advance. Two weeks is the latest we ask you to book items for your event.
3. Can I come in to view items?
Sadly, we don’t have a showroom currently, but we’re happy to arrange a time for you to visit our warehouse to view items in person.
4. How long is the rental for?
We go a day longer than most rental companies, giving you the day after your wedding to unwind and relax! If you’re a DIY pickup, collection is on Friday with return on Monday.
We’ll arrange specific times with you, as our warehouse is secured and access is by appointment only.
5. When can I pick up and return my rentals?
DIY pickup collection is on Friday with return on Monday.
We’ll arrange specific times with you, as our warehouse is secured and access is by appointment only.
6. Why do I need to pay a restocking/cleaning fee?
We charge a 10% non-refundable restocking and cleaning fee to cover light wear and tear and the time it takes to clean, repack, and prepare each piece for the next event.
The cleaning fee covers small, normal-use marks such as light food or beverage stains, wax in candle holders, or fingerprints on glass.
damages or loss beyond normal wear — for example, broken furniture, missing items, or stains that cannot be removed will be billed.
7. What happens if I’m late to return my rental?
These things happen! However, a late return can have a domino effect if the pieces are needed for another client.
There will be a late fee charged as follows:
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4–10 days late → 33% of the total rental per day
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11–30 days late → 20% of the total rental per day
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30+ days late → 8% of the total rental per day
Please give us as much notice as possible if you expect to be late.
8. Do you charge extra fees on late nights and holidays?
Yes, we do! We must have as much notice as possible for late-night pick-ups. Fees will be applied to your contract.
9. How does payment work?
For standard rentals, a 40% initial payment is required to hold your date. The remaining 60% is due 7 days before the rental date.
If you book within one week of your rental date, the full amount is due up front.
10. When’s the last time I can make changes to my order?
30 days before the event. You can add items up to 7 days before the event if available, but nothing can be removed after the 30-day mark.
11. What are the cancellation fees?
You may cancel your order by providing written notice at least 30 days prior to your event date.
All payments and deposits made prior to cancellation are non-refundable.
12. Do you provide setup? Will you set up my personal décor items as well? Does this cost extra?
Yes, we love to help where we can!
Pricing depends on the scale of your setup and teardown.
Personal items can also be set up—usually at no extra charge unless additional staffing is required.